We understand your industry and actively work in it
In essence, The Onsite 7 team:
- Have felt the pain points a business goes through each day – we have been there and done it
- Have listened to every reason imaginable as to why a customer feels they either can’t pay, or shouldn’t pay for the products / services they have had.
- Been mislead / mis-communicated too by team members as to whether a job is actually complete or not
- Understands that a fast-paced business doesn’t have time to integrate complicated software packages.
We have varied support staff on hand, both providing hard support and soft support services. All of our team are incredible experienced which helps them get to the bottom of support requests, promptly and efficiently.
Our ‘soft’ support team work in the background, providing technical updates, service monitoring and security checks. This ensures the very best service levels are maintained for our customers.
The ‘hard’ support team, deal directly with our customers, helping them through product queries, providing quick demonstration results and even tailoring their software to their individual business needs.
Having both experienced telesales people, alongside field sales support, separates Onsite 7 from our competitors. This unique service allows a more personal touch that our customers believe in and trust.
We have the unique ability to offer virtual sales demonstrations as well as face to face 1 to 1 meetings for larger organisations. Each of these consultations allow our potential new clients to see the entire Onsite 7 system and gain a complete understanding on the benefits it brings to them.
If you would like to speak with one of our team please feel free to get in touch today.