Claims: what your business needs to protect against
A summary of the Consumer Rights Act 2015:
Related to Goods
Sale of goods refund
Up to 30 days after supply, if goods are faulty the consumer can get an immediate refund.
Repairs refund
Up to 6 months after supply, if goods cannot be repaired or replaced, the consumer is entitled to a full refund in most cases.
6 Years money back
Up to 6 years after supply, if the goods do not last a reasonable length of time, the consumer may be entitled to their money back.
Related to Services
Skill and care
The service must be carried out with reasonable skill and care.
Information said or written is binding
Information said or written to the consumer is binding where the consumer relies on it.
Must be reasonable cost and time
The cost of the service must be reasonable and the service must be carried out within a reasonable time
Are you concerned?
We were too when we fully realised how much the odds are stacked towards the claimant and especially those 'career complainers' or 'professional non-payer'.
Virtually all contracts with which businesses will be involved, entail the provision of goods and services as above.
In our experience, disputes with customers/clients most frequently result from a disagreement between what was agreed between the customer and the trader concerning:
We understand which is why we built Onsite 7 for us and for you!
Onsite7 Software solution is continually proving to be an essential and indispensable business tool.
Onsite 7 will ensure all matters agreed between the trader and the customer are accurately recorded in one place, and so there can be no dispute what the parties agreed. All relevant information, documentation, instructions and variations will be recorded and the customer must acknowledge in writing, the terms agreed between the parties.
Onsite 7 is industry leading and purpose-built software that helps you to:
Prevent claims
Help prevent claims, issues & disputes, saving invaluable time and money
Record agreements accurately in one place
Ensure everything is agreed between the business and the customer and accurately recorded in one place, avoiding potential dispute.
Capture all information
Capture all relevant information, documentation, photographs, videos & contract variations. All recorded and agreed by the customer at each stage.
End to end, site to office
Provide Team, Customer and Job Management, From Site to Office
GDPR compliance assured
Help your business become GDPR Compliant, ensuring your data is secure & accessible from anywhere you want.
Onsite 7 has been designed by and for businesses in the construction and fenestration sectors. Onsite 7 will help you to protect and grow your business with less hassle from the claims culture we live in today.
Book a FREE demonstration
Let us show you how we have helped others like you in your sector avoid false claims and grow their businesses.